Waterbed Trends feels that your experience with your waterbed should be a pleasant one. We try our hardest to get your purchase to you as quickly as possible. Most smaller items are shipped via Canada Post Expedited, and usually shipped within a few hours of your purchase time. This is a faster, upgraded service from regular ground.
Email tracing for Canada Post shipments is provided automatically upon shipping. Most items within Ontario are delivered within 1-3 days of transit time. Canadian East and West Coast can take 4-6 days. Northern US states 3-6 days, Southern US States 5-8 days.
We also feel that you should get your item in one piece so we package your product properly for the rigors of shipping.
Larger items, such as frames, waterbed rail caps etc. are quoted on a per shipment basis.
If you are not completely satisfied with your purchase, all stock web items can be returned unused within 7 days for a full refund, No restocking fee or BS. Returns must be sent shipping prepaid. Please contact us for a return authorization and instructions.
Each product is warranted to perform as described and your ultimate satisfaction is our goal. Our no hassle warranty exchange means you get quick service with any claims you may have.